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Responsible Gaming

At Altona Pokies, we are committed to providing a safe and enjoyable online gaming experience for all our players. We recognize that problem gambling can have serious consequences and want to ensure that you can enjoy your gaming responsibly.

Safe and Balanced Gaming Habits

Gambling should be treated as entertainment rather than income. It's essential to set realistic expectations about the odds of winning, understand the rules, and avoid chasing losses.

  • Separate Your Money: Keep a clear distinction between your gaming funds and other monies.
  • Set Limits: Establish limits on deposits, wager amounts, loss limits, and session length.
  • Take Regular Breaks: Engage in other activities during breaks to maintain balance.

Budgeting for Gaming

Understand how much you can afford to spend and stick to that budget. Over-spending can lead to financial difficulties and potential harm to your well-being.

  • Track Your Spending: Log every deposit, withdrawal, win, and loss.
  • Monitor Session Length: Recognize the time spent gaming during each session.

Reality Checks

We offer tools to help you keep track of your gambling habits:

  • Reality Check Messages: Periodically displayed reminders about gaming duration and expenses.
  • Deposit Limits: Control how much money can be deposited into your account within a specific period.

Time-Outs, Self-Exclusion & Cooling-Off Periods

We support responsible gaming practices by offering time-outs of up to 6 months or permanent self-exclusion. During cooling-off periods:

  • Prevent Access to Account: No login access for the specified duration.
  • Disable Bonus Offers: Refuse any promotions during your chosen exclusion period.

Age Verification and Identification

Ensure accurate identification with our identity verification process, which complies with licensing regulations regarding age restriction and player protection.

  • Age Check upon Registration: Automated system checks verify user's age at registration to ensure compliance with licensing requirements.
  • Secure Documents Storage: Store verified documents securely for future reference in case of any discrepancies or when required by regulatory bodies.

Vulnerable Player Protection

We work tirelessly to safeguard vulnerable groups, including:

  • Problem Gamblers: Implement measures to limit exposure based on responsible gaming history and identified vulnerabilities.
  • Minors & At-Risk Groups: Strict policies are enacted for accurate age verification at the start of their journey with us.

Warning Signs of Problematic Gaming

Recognize these warning signs, and don't hesitate to seek help:

  • Feeling anxious or preoccupied by losses.
  • Needing more time and money to recoup losses.
  • Spending a significant portion of one's income on gaming activities.

Warning: If you think you have a gambling problem or would like assistance with your responsible gaming strategy, please don't hesitate. We urge all players to contact local support organizations for professional advice.

Support Resources

  • GamCare (UK): Free confidential support and counseling service.
  • Gamblers Anonymous
    • Phone Hotline (USA)
  • Problem Gambling Alliance of British Columbia